Helping support schools in raising attendance and improving punctuality
The Education Welfare Service provides a service to schools to support them in raising attendance and improving punctuality. They work with other members of the Early Intervention Team addressing children’s needs in a holistic way, and understand that poor attendance at school can be the result of a number of different difficulties.
The Education Welfare Service has a procedure for referral to the service and this should be followed to ensure that the service operates to maximum efficiency.
The Local Authority retains statutory duties regarding legal duties for non attendance. This includes prosecution for non-payment of Fixed Penalty Notices, where these have been correctly and justifiably issued and prosecution for non- attendance where all reasonable steps have been taken to secure this. The service has close links with Bexley Legal Services who are able to provide clear direction and advice to staff in relation to legal matters pertaining to school attendance.
Our service standards
The service will be provided in accordance with the service level agreement. If there is a need to vary this in any way, either from the provider or from the school, this will be discussed and agreed between both parties.
Comments, compliments and complaints should be made in the first instance to the member of staff concerned. Where complaints arise we will treat these constructively and will try to be proactive and resolve them quickly to your satisfaction.
Any serious complaint should be addressed to the Head of Service, who will then attempt to resolve the issue within the guidelines agree by the London Borough of Bexley