The Education Welfare Service provides a service to schools to support them in raising attendance and improving punctuality. As part of the LA Inclusion team they work collaboratively with all other agencies including the Early Intervention Teams; Targeted Youth Service; Youth Offending Team; Social Care & CAMHS in working holistically with children and families to improve school attendance, punctuality and engagement with education generally.
The Local Authority retains statutory duties regarding legal duties for non attendance. This includes prosecution under Section 444(1) and (1a) of the Education Act 1996 which also covers action for non-payment of Fixed Penalty Notices, where these have been correctly and justifiably issued. The Education Welfare Service can also apply for and implement Education Supervision Orders under Section 36 of the Childrens Act 1989 and Parenting Orders under Section 8 of the Crime and Disorder Act 1998. The service has close links with Bexley Legal Services who are able to provide clear direction and advice to staff in relation to legal matters pertaining to school attendance.
Our service standards
The service will be provided in accordance with the service level agreement. If there is a need to vary this in any way, either from the provider or from the school, this will be discussed and agreed between both parties.
Comments, compliments and complaints should be made in the first instance to the member of staff concerned. Where complaints arise we will treat these constructively and will try to be proactive and resolve them quickly to your satisfaction.
Any serious complaint should be addressed to the Education Welfare Manager, who will then attempt to resolve the issue within the guidelines agree by the London Borough of Bexley